While the pace of adoption is slow, organisations in the Middle East are realising that collaboration technologies, either standalone or integrated into existing applications, are the key to building stronger links with customers and partners, and encouraging their own personnel to maximize the company's intellectual capacity.
Organisations are looking at better ways for employees to be able to share knowledge and collaborate on projects. An ever growing range of collaboration tools are coming to their rescue, helping to improve the connectedness of workers as well as capture and diffuse formal and informal knowledge. As Gavin Tay, research director at Gartner highlights, several technologies can be exploited to achieve this connectedness.
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