With the best of intentions it is all too easy for projects to 'creep' and for specifications and deliverables to change, for deadlines to become unreachable and for blame to be laid at someone's feet. This can slow or halt a project, particularly where multiple vendors / suppliers are involved. We bring an independent view to the dispute and work with all parties to understand and resolve problems. We look after your best interests so that we can get the project moving again with everyone singing from the same hymn sheet.
You have invested a significant amount of time, money and effort in a new IT system but it just doesn't perform as you had expected and as the supplier promised. Research shows that up to 74% of IT projects are regarded as unsuccessful by those who initiated them.
Most conflicts are settled by agreeing a course of action that is acceptable to all involved, for example, by making some compromise between what the user thought the system was to deliver and what the supplier thought was required. This may require workarounds or revised processes or may involve modifying programs, designing new reports from the system or providing more training and support. When there is a dispute that cannot be resolved by other means, it becomes important to build the case that will establish the rights of the injured or suffering party. This occurs most often where the agreement between the two sides was informal or based on good intentions and faith.
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