Salesforce Thinking of implementing a CRM solution?

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DrPete Technology Experts have a professional team of consultants, administrators and technical architects that can help your business get the most out of the Salesforce.com platform.

The challenge

As businesses scale up in today's environment, it is expected that they have a good understanding of the customer, the customer markets and the relationship with any given individual. This is achieved by a so-called customer relationship management system or CRM.

As leading strategic consultants regrettably we find that and CRM systems are badly selected, badly configured and very under-utilised in many organisations. 

While there will always be a number of different possibilities, we do find that the Salesforce.com platform, when configured and implemented properly, is one of the best CRM packages out there.

Do you need help?

Arguably, cloud-based systems are easier to implement and require less help than traditional pieces of server-based software. However, getting the structure of the data and an efficient working practice of a package that Salesforce offers are not easy processes.

In fact much of our work has been remedying bad installations that clients have implemented!

What services do we perform?

Our services in a nutshell Description
Consultancy We have a team of highly skilled and qualified consultants in London to find the service that best fits your business needs.
Deployment & Configuration We can help you plan, deploy and configure the Salesforce.com service, to ensure you get the most out of your solution and maximise the return on in investment
Project Management Prince II qualified Project and Programme Managers will ensure that your deployment will be on time and on budget, with key stakeholders involved in every decision point
Data Migration & Augmentation The success of CRM system is mostly down to the quality of the data, it dictates how the service is used and measures of success for the team. We can provide several data quality solutions to help make your system deployment a success
Business Workflow and Automation Salesforce has basic workflow and automation tools that can be configured to make your business efficient. In addition with our trusted partners can we configure an extensive process and workflow automation engine to cope with the most complex of business rules
System Integration & Development Flexibility is the strength of Salesforce and it is important to make sure your data is fed to the right system and the right time. Our off-shore development team can quickly listen to your requirements and create solutions for your business challenges
Training We offer all aspects of Salesforce.com training, from bespoke programs for groups to individual one-on-one sessions

Which Salesforce package do you require?

There are several flavours of the product which we list below:

  • The Sales Cloud delivers the next generation of collaboration between sales and marketing across the enterprise. When sales, marketing, and partner organisations collaborate via business CRM products, everyone is connected to the best information, best content, best strategies, and best practices across the entire enterprise, helping you close more deals and grow your business. An integral part of the salesforce.com CRM solution, the Sales Cloud gives business users the ability to tightly manage their sales process and marketing spend. 
  • The Service Cloud transforms customer service through the power of cloud computing. In Salesforce CRM solutions, the Service Cloud brings together information from industry-leading cloud-computing services like Google, Facebook and Twitter to capture every conversation and leverage every community expert in the cloud. By capturing these conversations in salesforce.com’s business CRM solutions, the Service Cloud helps you deliver the expertise of the community to customers, agents, and partners regardless of location or device. With salesforce.com’s CRM products, the quality of customer service is consistent across every channel. 
  • Marketing Automation enables closed-loop marketing so you can execute, manage, and analyse the results of multichannel campaigns. Marketing executives can measure the ROI of their budgets, tie revenue back to specific marketing programs, and make adjustments in real time, all in a single business CRM solution from Salesforce.com. 
  • Partner relationship management makes it easy for your partners to access leads, collaborate on deals, and locate all the information they need in order to be successful. Salesforce.com’s CRM products for partner management are seamlessly integrated with the overall CRM solution, so you get unparalleled visibility into your company's entire sales pipeline for direct and indirect channels. 
  • Collaboration makes working with your important communities, customers, partners, employees, and more easier and more effective than ever. Salesforce.com’s CRM solutions include a content library that brings Web 2.0 usability to your business content so you can share content more effectively and enhance collaboration within your organisation. Business CRM is also made more powerful with salesforce.com’s ideas feature, which helps you build an active online community where you can create a dynamic dialogue with your customers, partners, and employees. CRM products are even more powerful when they integrate with the other tools you use everyday, and Salesforce CRM integrates with Google Apps, Google AdWords, and the major business productivity tools from Microsoft and others.

We can provide solutions and expertise by our team of qualified professionals, in the following areas:

  • System Selection, Solution Deployment & Licensing
  • Data cleansing, augmentation and migration
  • Operational Configuration
  • Build reports and Dashboards
  • End user training 
  • Business Process and workflow automation
  • Systems Integration (Internal & External)

Salesforce Products We work with

  • Cloud CRM
  • Service CRM
  • Sales CRM
  • Marketing CRM
  • Chatter Social Media
  • Work.com
  • Data.com
If any of our Salesforce support or consultancy services interest you please use the form towards the top left to tell us of your needs.
strategic IT consultancy

Meet some of our team

Dr Peter Chadha Dr Peter Chadha

CEO DrPete,
Managing Consultant

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Dan Smith Dan Smith

IT Director,
Infrastructure and Cloud Specialist

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Mark Langley Mark Langley

IT Director,
Specialist in programme and cloud applications

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Roelof Iball Roelof Iball

Senior Consultant,
Business solutions

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Paul McCormack Paul McCormack

Senior Consultant,
Specialist in programme strategy and infrastructure

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Jay Patel Jay Patel

Project manager and technical specialist

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Stephen Hind Stephen Hind

Senior Consultant,
Cloud specialist

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Owen Benneyworth Owen Benneyworth

IT solutions architect,
business improvement, intranet and collaboration specialist

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Komilla Chadha Komilla Chadha

Associate consultant,
Social networking specialist

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Shaz Hamid Shaz Hamid

Project manager and infrastructure specialist

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Brian Miller Brian Miller

Associate consultant,
Legal reviews

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Nick James Nick James

Specialist in improving IT delivery

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Mark Wilson Mark Wilson

Specialist Cloud Consultant

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