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Dr Peter Chadha is quoted in Enterprise Nation:
Dr Peter Chadha is quoted in Enterprise Nation:
As the world celebrates Back to the Future Day, when Marty McFly arrived in the future in the iconic 1980s film, Enterprise Nation ask us about predictions of future business technologies.
Artificial intelligence
Artificial intelligence
"The future will bring increasing amounts of artificial intelligence with deep thinking algorithms that are able to replace people from doing mundane work. For example a call centre representative has to interact with 10 different systems to help a customer, whereas artificial intelligence or software robotics can bring all of the information together and remove the drudgery of this task. Eventually the call centre operator will be completely replaced by computers, and to some extent this is already happening with sophisticated voice recognition and artificial intelligence systems used by many large corporates."
Dr Peter Chadha, CEO, DrPete Technology Experts
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