IT Manager

Not every company can budget for a full-time IT Director or IT Manager. We help by providing as much or as little resource needed to meet the client's specific needs.

About this service

Smaller and expanding businesses find it difficult to justify the role of experienced IT Manager or Head of IT on the grounds of high employment costs versus the low level of IT activity in the business. Even if it is possible to recruit staff, retaining highly experienced staff in a smaller business environment is challenging. Small businesses tend to compromise therefore, on a second best option in the form an IT administrator or an outsourced company, that may not always have the commercial skills and capabilities to deliver efficient operations or strategic value for the business. In the long term this approach can negatively impact the business and lead to higher cost.

What this service provides

We will provide you with a high-calibre professional IT manager, who has relevant and up to date experience, who will:

• Undertake day-to-day management and have overall responsibility for the current IT functions
• Support the business through technology change
• Implement IT infrastructure and IT strategy
• Undertake technical management and administration of IT systems
• Review, benchmark and improve all IT contracts
• Develop strong relationships with internal business functions and 3rd party service providers
• Introduce and manage measurable key performance indicators and service level agreements between IT, the business and 3rd party suppliers
• Challenge quality and processes
• Provide board members with regular updates on IT performance, recommendations, risks, budget and exceptions.
• Undertake an IT review (focusing on people, technology and processes) and provide recommendations for improvement